FAQ

Aarogya MedSurg has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for our Web site. In order to fully understand your rights, we encourage you to read this Privacy Statement and to consult our Terms and Conditions page. Please direct questions regarding this statement to info@aarogyamed.com

•IP Addresses
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information. An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page in the Web site, our servers log your IP address.

•Cookies
Our site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests. A cookie is a message sent to your browser from a Web server and stored on your computer’s hard drive. Most Internet sites use cookies. You can set your browser preferences to reject all cookies, but this will prevent you from using most customized services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences. We do not place advertiser’s cookies on customers’ computers.

•Registration
Our site’s registration form requires users to give us contact information (like their name and email address), and may require users to provide unique identifying information (such as their medical license number), financial information (such as their account or credit card numbers), and/or demographic information (such as their zip code or medical specialty). Registration data may be used to contact Aarogya MedSurg, LLC customers with information about our company such as order status, special offers, and new content or services on our Web site. If you do not wish to receive these notifications, you may remove yourself from future mailings; please see the choice/opt-out section below. Purchasing information will not be shared with supply or other third party partners unless it is for drop ship orders. Financial information that is collected is used to check the users’ qualifications for registration and to bill the user for products and services. Unique identifiers (such as a username and password) are collected to verify the user’s identity when accessing the web site. Demographic and profile data is also collected at our site. We use this data to tailor the visitor’s experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

•Order Forms
Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information (such as their email address), unique identifying information (such as user name and password), and financial information (such as their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to check the users’ qualifications. Unique identifiers (such as user name and password) are collected from Web site visitors to verify the user’s identity and for use in establishing and identifying account numbers in our record system.

•Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Web servers are behind a firewall and monitored at all times. All transactions, as well as financial and personal information, are encrypted using secure server software (SSL), the industry standard and among the best software available today for secure commerce transactions.

•Correct/Update
This site gives users the following options for changing and modifying information previously provided.
E-mail info@aarogyamed.com
Call the following telephone number: (909) 295 6999
You can fax Customer Service at (909) 295 6988

•Acceptance of Privacy Policy
By using the Aarogya MedSurg, LLC site and services, you signify acceptance of this privacy statement. If you do not agree or are not comfortable with any policy described in this privacy statement, your only remedy is to discontinue use of the Aarogya MedSurg, LLC site and phone, fax or email information to us. We reserve the right to modify this privacy statement at any time. Your continued use of any portion of the Aarogya MedSurg, LLC site following notification or posting of such changes will constitute your acceptance of those changes.

•Choice/Opt-Out
Aarogya MedSurg, LLC gives users the following options for removing their information from our database to not receive future mailings.
You can send e-mail to info@aarogyamed.com
You can call Customer Service toll free at (909) 295 6999
You can fax Customer Service at (909) 295 6988

Yes, our site is extremely secure. We use a 256bit Encrypted SSL (Secure Socket Layer) technology. In short, we have implemented the most secure security available for your shopping piece of mind. Your information is safe!

This would depend on the type of information that you need to change. If it is something minor like the contact name or phone number that can be changed in my account section once you logon to the website. If it is something like the practice name has changed or an address change, a new credit application will need to be filled out and sent to our office so we have accurate records on file. If you are unsure or have questions please call the office (909) 295 6999.

If you forgot your password or account number, please contact our customer service to help you recover these items. We can be reached at (909) 295 6999

The following products have restrictions or cannot be returned. Please call Customer Service at (909) 295 6999 for further information.

•Diagnostic Test Kits
•Discontinued Products
•Drop shipped or Special Order Products shipped from the manufacturer
•Expired Products
•Hazardous/ORM Materials
•Items Shipped on Ice or Dry Ice
•Opened or Defaced Products
•Used Instruments
•Oxygen Tanks

We make every effort to accurately pack and ship your order. If you encounter a problem, please contact us at (909) 295 6999.

•Returns within 30 days: if you are not 100% satisfied with your purchase, Aarogya MedSurg, LLC will replace the item or provide a credit for the full merchandise amount, less any shipping charges or restocking fees imposed by the manufacturer. Prior approval is required before returning any item.
•Returns beyond 30 days: require prior approval and may incur a restocking fee. Call Customer Service at (909) 295 6999 for further information.
•Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be shipped C.O.D.
•Credit will be given for incorrectly shipped, damaged, or defective products within 45 days of invoice. In order to receive full credit, returned products must be unopened and in salable condition.

Customer’s forms of payment accepted are Business Check, Visa, Master Card, and *American Express (*for online customers only.) Customers with an extended line of credit only are billed for purchased products, Invoices will be dated as of the date of the shipment, and unless otherwise agreed in writing, are payable on a net thirty (30) days basis from the date of invoice. Late charges may be charged on past due accounts, payments must be made in US dollars and may be made by check, Visa, MasterCard. A Twenty-Five Dollar ($25.00) fee will be assessed for each returned check.

You can check your order history online at any time when you are signed into your account.

If you need to change, cancel your order, or cancel a back order please contact customer service or your sales person at (909) 295 6999 or if you have your salespersons phone number you can call them direct.

All backordered items will be shipped immediately upon receipt from our supplier.

• Drop Ship Items: Drop ship items are shipped directly from the manufacturer. Delivery times may vary and can be expected within 3-6 weeks. Some manufacturers will also apply Drop Ship fees and freight charges for deliveries and may vary by manufacturer.
• Refrigerated Items: Any item requiring refrigeration may be shipped separately from the rest of your order. Items are shipped on ice Monday through Thursday only and will arrive in 1-2 business days. Refrigerated items cannot be returned.

• Local Delivery: If you are in our local delivery area that our delivery truck covers you will only be charged $2.00 fuel surcharge.
• Non-Local Delivery: Non-Local California delivery customers receive free freight for orders over $100 and are only charged $2.00 fuel surcharge. For orders under $100 freight charges will be the cost of actual freight delivery as charged from UPS. We do not charge a handling fee.
• Out of State: If you are out of the state of California deliveries over $250 will be charged only $3.00 fuel surcharge. Orders under $250 will be charged the actual freight delivery as charged from UPS. We do not charge a handling fee.
• Other types: There are additional charges for refrigerated, high weight, hazardous, or drop ship items, these vary based on the item and the manufacturer. Please call for rate quote, these may vary as we only charge what UPS charges us, we do not charge a handling fee.
• Equipment: Equipment fees vary based on the type and weight of the equipment. Most equipment is drop shipped and manufacturer’s freight fees vary. You will be advised of freight charges at the time of quotation of the equipment.

Shipments that are sent via UPS can be tracked by calling customer service at (909 295 6999. Customer service will either track the item for you or if you wish to track yourself on UPS site we can provide the tracking number to you.

Orders placed Monday-Friday by 3pm PST, are shipped that same business day. (Subject to stock availability) Shipping will not occur on Saturday or Sunday. Orders received during the weekend will be promptly shipped out on Monday. Some exceptions include:

• Drop ship items are shipped directly from the manufacturer. Delivery times will vary.
• Ship on-ice items require refrigeration and therefore will be shipped Monday through Wednesday only to allow arrival within 1-2 business days.
• Special order, size or weight handling, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery.

After you have placed the order, a confirmation number will appear on-line. This confirms that the order has been received. In addition, you will receive an email with the order summary and confirmation number.

If you currently phone in your orders you already have an account with us and would simply need to register online with your account number to view your pricing and place your order online. If you need further information or help please contact us at (909) 295 6999.

Yes. Notify us of the items you need and we will take care of supplying it to you. Contact us at (909) 295 6999 for the list of your items. If you do not find your preferred manufacturer, please contact our customer service at (909) 295 6999 and we can work with you on providing you with your needs.

• Browse our catalog.
• Place an order 24/7 at your convenience.
• Check on the status of an order whether it was phoned, faxed, mailed, or placed on-line.
• Track your order — whether it was phoned, faxed, mailed, or placed on-line.
• Edit your account information.
• Create a customized supply list for frequently ordered products.